Case Study: Starbucks improves employee mental health access and satisfaction with Lyra Health

Starbucks achieves 99% instant provider matching with Lyra Health

Starbucks, a major retail company with over 470,000 employees, faced growing frustrations with their previous Employee Assistance Program (EAP). Their partners (employees) encountered significant challenges, including stigma around mental health care, difficulties with access, and concerns about the quality of care provided. Seeking a new solution, Starbucks partnered with the vendor Lyra Health to address these mental health challenges.

By implementing Lyra Health's services, Starbucks offered its partners immediate access to high-quality, culturally responsive mental health care. The solution from Lyra achieved remarkable results, with 99% of employees instantly matched to a provider and a 96% average satisfaction rate among those who engaged with the service. Lyra Health became one of the company's most valued benefits, proving that investing in employee mental health leads to better business outcomes.

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