Case Study: Lululemon achieves rapid access to quality mental health care and improved employee retention with Lyra Health

lululemon Innovating mental health for retail

Lululemon, the performance and wellness retail brand, faced high industry turnover and an inaccessible EAP that left employees—especially frontline retail, distribution, and call-center staff—without timely mental health support during increasingly stressful conditions. To better support its diverse workforce and make mental health a company priority, Lululemon partnered with Lyra Health.

Lyra Health implemented a flexible mental health care platform offering rapid provider matching, virtual webinars, onsite critical-incident response, and tailored programs for different employee populations. The partnership delivered measurable results: 99% of members are instantly matched with a Lyra provider, an average satisfaction score of 4.8/5, a two-day median to first available session, 84% of users improving or recovering long-term, and 150+ critical incidents supported with onsite providers within 24 hours—boosting retention and employee wellbeing.

Lululemon

John Le

Senior Director of Health and Wealth