Case Study: PatientPoint attracts and retains talent with Lyra Health

How PatientPoint Attract and Retains Talent with Lyra

PatientPoint, a tech-enabled patient engagement company serving roughly 750 million visits a year, faced rising employee burnout, increased turnover, and benefits that weren’t meeting modern mental health needs. To address timely access to care and support employee wellbeing, PatientPoint partnered with Lyra Health for a dedicated mental health solution including therapy, coaching and guided self‑care tools.

Lyra Health implemented a full mental‑health benefit with clinical therapy, coaching, on-demand guided self‑care, and ongoing communications and resources; the program rolled out in January 2022 and delivered results within three months. PatientPoint saw 9.5x higher engagement versus a traditional EAP, an average two‑day wait to first available session, and 75% of members showed measurable improvement with Lyra’s self‑care tools — helping PatientPoint modernize benefits to attract, support and retain talent.

PatientPoint

Melissa McMahon

Chief People Officer