Case Study: Genentech achieves best-in-class mental health access and 88% clinical improvement with Lyra Health

How Genentech Delivered a Best-in-class Mental Health Solution for the Top Minds in Biotech

Genentech, a Roche company and leader in biotechnology, faced gaps in its employee behavioral health offering: limited in-network provider access, no way to measure utilization or outcomes, weak provider credentialing, and low transparency that left employees underserved. To address these challenges Genentech partnered with Lyra Health and implemented Lyra Health’s behavioral health benefit and online care-matching platform for employees and their dependents.

Lyra Health delivered an easy digital experience, rapid provider matching, evidence-based therapists and coaches, and data-driven reporting so Genentech could track utilization, satisfaction, and clinical outcomes. The program produced clear results: 99% of members searching for care are instantly matched with a recommended provider, median wait time to first appointment is seven days, 88% of Genentech/Roche members in care showed reliable clinical improvement or recovery, and 93% reported satisfaction — all backed by Lyra Health’s quarterly outcome reports.

Genentech

Deborah Olson

Lead Strategist for Well-Being