Case Study: Brown Brothers Harriman achieves seven-times faster behavioral health access and fourfold improvement in clinical outcomes with Lyra Health

How Brown Brothers Harriman is Changing the Conversation on Employee Mental Health

Brown Brothers Harriman (BBH), a private financial services firm with about 6,000 employees, faced gaps in mental health support: their prior EAP didn’t emphasize the connection between mental and physical well‑being, employees encountered limited in‑network availability and long wait times, and stigma in the industry kept people from seeking help. To address these challenges, BBH selected Lyra Health and launched Lyra Health for employees and their dependents in January 2020.

Lyra Health replaced BBH’s prior EAP with an integrated benefit offering in‑person and virtual care, intelligent provider matching, coaching, and training. The partnership delivered measurable impact: seven times faster access, 99% of members immediately matched to providers, average wait reduced from six weeks to six days, 82% of members showing measurable clinical improvement, plus engagement boosts after firmwide outreach (53% more starts, 100% more searches, 31% more registrations) and 100% satisfaction—helping BBH normalize mental health conversations and embed support into company culture.

Brown Brothers Harriman

Sandi Stein

Senior Vice President, Global Head of Benefits