Case Study: Genentech improves mental health care access and provider quality with Lyra Health

Genentech achieves 98% instant provider matches with Lyra Health

Genentech, a major biotechnology company, faced a challenge with its existing employee assistance program (EAP) as it provided no data on provider quality or employee progress in mental health care. Seeking a better way to support its workforce, the company partnered with vendor Lyra Health for a data-driven mental health solution.

By implementing Lyra Health's services, Genentech gained a frictionless path to effective care with full transparency. The solution achieved significant results, including an average wait time of just two days for a first appointment and 98 percent of members being instantly matched with a provider. The vendor Lyra Health also delivered a high member satisfaction rate of 4.6 out of 5.

Genentech