Case Study: eBay achieves 7x mental health engagement and 94% member satisfaction with Lyra Health

Ebay Gives Employees Access to Quality, Hassle-free Mental Health Care With Lyra

eBay, the global online marketplace with thousands of US employees, faced persistent barriers to mental health care: long waitlists, providers not accepting new clients, low-quality treatment, and only 3% engagement with its prior EAP. To solve this, eBay partnered with Lyra Health and adopted Lyra’s behavioral health solution, including outpatient therapy, coaching, medication support, and self‑care apps.

Lyra Health deployed a technology platform plus an elite network of evidence‑based therapists, offering online scheduling, virtual or in‑person visits, 24/7 care-team support, and digital self‑help tools. The partnership drove measurable impact: 7x more employee engagement, 10x more therapy sessions with elite providers, 94% member satisfaction, and zero complaints about access, while delivering faster appointment availability and demonstrable improvements in employee well‑being.

eBay

James Sumortin

Senior Benefits Manager