Case Study: Brown Brothers Harriman achieves 7x faster access to care and 4x clinical improvement with Lyra Health

Brown Brothers Harriman Breaking mental health barriers with Lyra

Brown Brothers Harriman (BBH), a private financial services firm with over 6,000 employees, faced significant barriers to mental health care from its traditional EAP—long wait times (as long as six weeks) and stigma in a professional industry. To address expanding needs beyond individual therapy and to provide more proactive crisis support, BBH partnered with Lyra Health as a full EAP replacement and mental health benefit provider.

Lyra Health delivered faster, broader access and deeper supports—unlocking 7x faster access and a 4x increase in clinical improvement—reducing average wait time to 2 days, instantly matching 99% of employees with a provider, and helping 8 in 10 users improve or recover. Lyra Health also provided real-time crisis resources, manager training, and integration with BBH’s health plan to ensure continuity of care for severe cases, producing measurable improvements in employee outcomes.

Brown Brothers Harriman

Sandi Stein

Senior Vice President, Global Head of Benefits