Case Study: Stevinson Automotive achieves faster customer transportation and lower costs with Lyft Business

Stevinson Imports turns to Lyft to take its high customer service standards to another level

Stevinson Imports, a group of automotive dealerships, faced a challenge with its customer transportation. Long wait times for shuttle services and the high cost of maintaining loaner vehicles were detracting from the customer experience. They turned to the vendor Lyft Business and its Lyft Concierge service for a solution.

The solution from Lyft Business replaced shuttles and loaners with convenient, on-demand rides. This implementation resulted in significant improvements, including $7,000 per week in added service revenue, $6,000 in monthly savings from eliminated shuttle driver salaries, and $1,500 in annual savings per retired loaner car, all while substantially increasing customer satisfaction.