Case Study: RoundTrip reduces no-shows with Lyft Business

RoundTrip and Lyft deliver no-show rates 5X better than the national average

RoundTrip, a non-emergency medical transportation startup in healthcare, helps health systems and payers improve access to care for elderly and low-income patients who often struggle to get to medical appointments. These transportation barriers can lead to missed visits, worse health outcomes, and lost revenue for providers. RoundTrip partnered with Lyft Business to support reliable rides for ambulatory patients.

Using the Lyft Concierge API, RoundTrip integrated Lyft Business into its platform so care coordinators could schedule courtesy rides, communicate ride details, and map pickup venues across health system campuses. The result was strong measurable impact: no-show rates fell below 4% versus an industry average above 20%, rides achieved a 97% success rate and 99% on-time arrival rate, and costs dropped by 40%.

RoundTrip

Mark Switaj

Chief Executive Officer