Case Study: Mercedes-Benz of Hoffman Estates increases revenue and customer satisfaction with Lyft Business

Mercedes-Benz of Hoffman Estates boosts daily revenue by $2,100 with Lyft Business

Mercedes-Benz of Hoffman Estates, a luxury automotive dealership, was seeking to enhance its customer service by providing better transportation options for clients during vehicle service. Their challenge involved the high cost and space requirements of maintaining a loaner car fleet, customer complaints about long shuttle van wait times, and the operational inefficiency of their manual pick-up and drop-off service. They turned to vendor Lyft Business and its integrated product, CDK Hailer, for a solution.

By implementing Lyft Business via the CDK Hailer integration, the dealership automated its transportation booking process directly within its existing management system. This solution from Lyft Business saved staff 2.5 hours per day, increased service throughput by 3-4 more cars daily, and boosted daily revenue by $2,100. Additionally, the dealership's customer satisfaction score increased by over 25 points, and they eliminated costs and liability associated with their previous shuttle van.

Mercedes-Benz of Hoffman Estates