Case Study: Keyes Bell Road Toyota raises CSI to 94.7% with Lyft Concierge

Keyes Bell Road Toyota raises CSI to 94.7% with Lyft Business

Keyes Bell Road Toyota, an automotive dealership, faced a significant challenge in transporting its 3,800 monthly service customers with only three shuttle vans, leading to customer frustration and high operational costs. To address this, they partnered with vendor Lyft Business, implementing the Lyft Concierge service.

The solution allowed the dealership to schedule on-demand Lyft rides for customers. This resulted in a customer satisfaction index (CSI) score rising to 94.7%, monthly savings of $6,200 from eliminating shuttles, and a substantial increase in repair orders. The vendor Lyft Business provided a fast, cost-effective alternative that directly contributed to improved profitability and customer delight.

Keyes Bell Road Toyota