Case Study: Keyes Bell Road Toyota achieves a 94.7% CSI score with Lyft Business

Keyes Bell Road Toyota - Customer Case Study

Keyes Bell Road Toyota, a Phoenix-area dealership serving about 3,800 monthly service customers, struggled to get customers to and from the dealership with only three shuttle vans and rising service demand. The team needed a faster, more efficient transportation option that could improve customer satisfaction and reduce the frustration and cost of managing shuttles and loaner cars.

Lyft Business implemented Lyft Concierge so Bell Road Toyota could arrange on-demand rides for service customers. The result was a CSI score of 94.7%, up 1.5 to 2 points from Toyota’s average, $6,200 in savings in the first month, and an increase of 400 repair orders per month in the first year, making Lyft Business a profit center for the dealership.

Keyes Bell Road Toyota

Scott Huggett

Service Director