Case Study: Denver Health improves patient transportation and appointment adherence with Lyft Business

How Lyft improves patient experience at Denver's primary safety net hospital

Denver Health, a primary safety net hospital, faced the challenge of ensuring its Medicaid and Medicare patients could reliably get to appointments, as many faced significant transportation barriers. This led to missed appointments and negative impacts on patient health. To address this, they partnered with vendor Lyft Business and implemented its Lyft Concierge service for non-emergency medical transportation.

The solution provided a timely and cost-efficient way to transport patients, dramatically decreasing waiting times for pickup. The partnership with Lyft Business resulted in increased patient satisfaction and appointment adherence while also helping Denver Health avoid lost revenue from missed appointments. The vendor's service and cultural alignment were noted as key factors in the program's success.

Denver Health

Amy Friedman

Chief Experience Officer