Case Study: Hitch Health reduces no-shows with Lyft Business

Hitch Health partners with Lyft to reduce no-shows by 27%

Hitch Health, a healthcare technology startup from Hennepin Healthcare in Minneapolis, worked to reduce a high 31% no-show rate for medical appointments that was hurting patient health and costing the clinic about $100 per missed visit. To help solve the transportation barrier behind many missed appointments, Hitch Health partnered with Lyft Business and integrated its software with the healthcare system to streamline ride access for patients.

Using Lyft Business via the Lyft Concierge API, Hitch Health automatically texted eligible patients ride offers, reminders, and pickup details, while staff could track trip status and arrival times. The partnership led to a 27% improvement in appointment adherence, an estimated $270,000 increase in annual clinic revenue, and a 297% ROI, while also helping reduce emergency room visits and improve patient health.

Hitch Health

Susan Jepson

BusinessWire