Case Study: Alameda Health System’s Highland Hospital improves patient flow with Lyft Business

Alameda Health System’s Highland Hospital cuts ER diversion rates 50% with Lyft Business

Alameda Health System’s Highland Hospital faced a major challenge with chronically slow patient flow, as many patients lacked transportation home or to their next care facility. This issue led to extremely long emergency room wait times and overcapacity. To address this, Royal Care Connect implemented a solution using Lyft Business's Lyft Concierge service to provide reliable, on-demand transportation for ambulatory patients.

By integrating Lyft Concierge into its call center workflow, Royal Care Connect provided a streamlined transportation hub for the health system. The solution delivered significant results, including a 50% reduction in emergency room diversion rates and $400,000 in annual savings compared to the previous taxi voucher system. Additionally, one primary care clinic saw a 73% reduction in patient no-show rates, dramatically improving efficiency and patient outcomes.

Alameda Health System’s Highland Hospital