Case Study: Zapfloor achieves real-time customer insights and faster reporting with Luzmo

How zapfloor helps companies and property owners better use their workspace thanks to embedded analytics inside their PropTech software

Zapfloor, a Belgian PropTech SaaS company providing workspace management software, faced challenges in delivering effective analytics to its customers. With limited engineering resources and a growing backlog of customer requests for customized reports, their previous solution of using a basic JavaScript package and manual Excel work was inefficient and unsustainable, putting them at risk of losing clients. They turned to the Luzmo embedded analytics platform for a solution.

By implementing Luzmo, Zapfloor was able to embed interactive, real-time dashboards directly into their platform, providing customers with crucial insights into office occupancy and usage. The Luzmo solution freed up the engineering team to focus on core product development while enabling the customer success team to build new dashboards independently. This resulted in more efficient internal workflows, a significantly shorter feedback loop with customers, and a stronger, more collaborative client relationship.

Zapfloor

Kitty Bons

Customer Success Manager