Case Study: Riskonnect achieves self-service reporting and faster customer support with Luzmo

How Riskonnect Empowers SaaS users with Self-Service Reports

Riskonnect, a SaaS platform for risk and compliance management, faced a significant challenge in managing the volume of unique reporting requests from its users. Their product and support teams lacked the bandwidth to handle these hundreds of individual weekly requests, creating a bottleneck and a suboptimal experience for customers who needed specific insights.

To solve this, Riskonnect implemented Luzmo's embedded analytics platform. The solution empowered their users with a self-service reporting tool, allowing them to edit template dashboards and mine their own data insights without requiring technical expertise. This resulted in faster customer support, a reduced workload for internal teams, and provided Riskonnect with a competitive advantage through an innovative reporting solution.

Riskonnect

Sarah Zoloth

Product Manager