Case Study: a top-5 U.S. loan servicer cuts servicing costs by 25% with Luxoft's EarlyResolution default management automation

Top-5 U.S. Loan Servicer cuts servicing costs by 25% with Luxoft

A top-5 U.S. loan servicer faced a challenge in its default management process due to a heavily siloed organization. Customers had to call repeatedly for updates, and internal staff struggled with conflicting information spread across several technology platforms, making it impossible to form a single, comprehensive operational view.

Luxoft implemented a solution using the EarlyResolution collections, workflow, and borrower portal capabilities. This dramatically improved the audit trail, customer experience, and overall efficiency for the client. The results included processing cycle times reduced by more than 20%, a significant reduction in regulatory risk, and a 25% reduction in total servicing costs achieved by cutting cycle times and the technology footprint.