Case Study: Fortune 500 Traveling Company Transforms Internal Communications with Luxoft

Fortune 500 Traveling Company - Customer Case Study

One of the world’s largest Fortune 500 travel companies turned to Luxoft to address fragmented internal communications across more than 200 offices and 20,000 employees worldwide. With siloed divisions, too many channels, and an overwhelmed workforce, the company needed a clearer, more consistent way to deliver information and improve employee engagement.

Luxoft, through its design and innovation arm Smashing Ideas, used employee focus groups, stakeholder interviews, and market research to build employee archetypes and create a “Future State of Internal Communications Plan.” The solution provided channel best practices, guidance on when to use each channel, and a roadmap for a more scalable, employee-centric communication environment. As a result, the company improved transparency, personalization, and information discoverability, helping create a more empowered and connected employee experience.