Case Study: Leading Rail Company improves onboard passenger service with Luxoft’s mobile app

Controls passenger records, handles last-minute bookings and upgrades, delivering a quality service to every passenger

Leading Rail Company, a major rail operator in Australia, needed a better way to manage passenger onboarding and onboard operations. Its train managers were relying on paper documents to track bookings, verify IDs, assign seats, handle last-minute changes, and provide timely service, which made the process slow, error-prone, and difficult to manage—especially with unstable onboard internet connections.

Luxoft developed a mobile onboard application for iOS and Android, built on the client’s API framework, to digitize passenger handling in real time and support offline use with automatic synchronization. The solution streamlined booking, ticketing, seat management, route changes, and ticket upgrades, helping reduce workforce costs, improve customer satisfaction and service visibility, and create new revenue opportunities through last-minute sales and onboard upgrades.