Case Study: Kleurrijk Wonen cuts dropped calls by 15% with Luware Nimbus in Microsoft Teams

Kleurrijk Wonen cuts dropped calls by 15% with Luware

Kleurrijk Wonen, a Dutch housing corporation, faced significant challenges with an unreliable cloud phone system that dropped calls and lacked intelligent routing, preventing tenants from reaching the correct department. They partnered with vendor Luware to implement its Luware Nimbus contact center solution within Microsoft Teams to address these issues.

The solution from Luware provided intelligent call routing and consolidated tools into a single interface. This resulted in a 15% reduction in dropped calls, ensuring tenants reached the right agent the first time and experienced smoother interactions across the nearly 10,000 calls handled monthly.

Kleurrijk Wonen