Case Study: FEIN unifies advanced call routing in Microsoft Teams with Luware Nimbus

FEIN migrates 400 employees to Microsoft Teams with Luware Nimbus

FEIN, a manufacturer of professional power tools, migrated 400 employees from a complex ISDN phone system to Microsoft Teams but found native Teams functionality could not replicate their advanced call routing. To close this gap without compromising their strict Microsoft-focused IT strategy, they turned to Luware and its product, Luware Nimbus.

Luware implemented its natively integrated Luware Nimbus solution to provide advanced call routing, an Attendant Console, and DTMF IVR within the Microsoft Teams client. The result was a successful migration with no loss of functionality, the retirement of their on-premises hardware, and measurable service quality improvements. This success has led to plans for a cloud-only rollout to 15 international subsidiaries.

FEIN