Case Study: Yettel.Srbija keeps employee engagement high during COVID with LutherOne

How Yettel, Europe’s Leading Telco, Kept Their Engagement High During a COVID Crisis

Yettel.Srbija, a European telecommunications provider, was forced to rapidly shift to a full-scale remote operating model at the start of the COVID-19 pandemic. This sudden change risked the leadership losing touch with their stressed workforce, and they needed a way to gain real-time insights into employee engagement and crisis management without burdening employees with long surveys.

To address this, Yettel.Srbija implemented LutherOne's continuous listening solution. This platform used smart question distribution to gather extensive data from just six weekly questions per employee. With LutherOne's real-time dashboards, Yettel.Srbija's leadership could immediately track engagement trends, compare departments, and identify root causes for issues. This allowed them to act quickly, maintaining top-tier engagement levels throughout the crisis and uncovering underlying managerial problems, which ultimately improved the company's overall feedback culture.

Yettel.Srbija

Bratinka Zsolt

Senior Organization Development Consultant