Case Study: a major CEE telco increases departmental eNPS by 60+ points with LutherOne continuous listening solutions

How a Major CEE Telco Increased Departmental ENPS by More Than 60 Points Using Continuous Listening Solutions by LutherOne

A major CEE telco company was facing a negative atmosphere and employee resignations within a key department but lacked the data to identify the root cause of the problem. To address this challenge, they partnered with LutherOne.

Using LutherOne's continuous engagement survey solution featuring smart question distribution, the telco gained real-time insights with minimal employee burden. Based on the data and tailored recommendations, the department was reorganized. LutherOne's solution led to a dramatic turnaround, with the departmental eNPS increasing from 6 to nearly 70 and other key engagement and performance metrics also seeing significant gains.