Case Study: CompuGroup Medical Prevents Attrition with LutherOne

CompuGroup Medical boosts eNPS by 29 points with LutherOne

CompuGroup Medical (CGM), a global healthcare IT company operating in 56 countries, sought to better understand employee needs and prevent attrition, particularly within its sales division. To address this challenge, the company partnered with LutherOne to implement its continuous survey solutions for real-time employee listening.

By utilizing LutherOne's smart question distribution and real-time dashboards, CGM gained deep insights into its organization with minimal effort. This solution provided tailored recommendations that allowed managers to address problems promptly. As a result, LutherOne helped CGM achieve significant improvements, including a 29-point increase in eNPS for its Telesales team and observed growth in key indicators like trust, empowerment, and loyalty.

CompuGroup Medical