Case Study: Oakstone improves CME access and user experience with LunarLab

Oakstone improves CME access with LunarLab, including 24/7 offline mobile listening

Oakstone, a leading provider of continuing medical education content, faced usability challenges with its outdated web application, which was difficult for clinicians to use. The vendor LunarLab was engaged to conduct UX research and design a new web app and mobile app to address these critical pain points.

LunarLab's solution involved designing a new mobile app to support offline use and background audio playback, alongside a redesigned web app with an improved media player and a streamlined process for claiming educational credits. This redesign by LunarLab aimed to increase customer satisfaction and subscription renewals for Oakstone while decreasing calls to customer service.

Oakstone