Case Study: a global cabinet manufacturer improves dealer portal workflows with LunarLab

Global Cabinet Manufacturer launches Salesforce dealer portal updates in August 2026 with LunarLab

LunarLab was engaged by a global cabinet manufacturer to improve the user experience of its Salesforce dealer and sales portals. The customer's challenge was that its dealers and sales representatives found essential tasks, like tracking orders and accessing product information, to be inefficient and required searching through multiple fields or making support calls, which hindered their daily workflows.

The solution implemented by LunarLab involved comprehensive UX research and a redesign within the Salesforce Lightning Design System. This resulted in a reorganized homepage, a more scannable order management system, and a streamlined ordering process. LunarLab delivered these research-informed design improvements, which launched in August 2026 to make critical information easier to find, support more confident ordering, and reduce avoidable support outreach.