Case Study: Prosper cuts IT ticket volume by 72% with Lumos

Prosper cuts IT ticket volume by 72% with Lumos

Prosper, a peer-to-peer lending marketplace, faced a challenge in managing employee access requests efficiently at scale. Their IT leader sought to give employees faster access to the tools they needed while also centralizing compliance for all applications. To address this, they partnered with Lumos and utilized its AppStore and access review solutions.

By implementing Lumos, Prosper created a centralized location for all apps and enabled self-service access for employees. The solution from Lumos allowed them to drastically cut IT ticket volume for access requests by 72%. Furthermore, Lumos enabled Prosper to complete comprehensive access reviews for compliance in record time, giving employees instant access to what they needed.

Prosper