Case Study: Bayleys streamlines client onboarding with Lumin Sign

How Bayleys revolutionized property management with Lumin Sign

Bayleys, one of New Zealand's leading property managers, faced a challenge with its outdated, paper-based client onboarding process. The traditional method of printing, signing, scanning, and emailing agreements was laborious and created a poor experience for clients. To modernize this workflow, Bayleys turned to Lumin and its product Lumin Sign.

By implementing Lumin Sign, Bayleys revolutionized its property management operations. The solution streamlined the signing process, reducing a task that could take up to a week to under an hour. This efficiency allowed their team to focus more on meaningful client connections. The measurable impact was significant, with the team onboarding approximately 200 new clients per month in Auckland alone, all while providing a vastly improved client experience.

Bayleys

Will Alexander

Director of Property Management