Case Study: NorthShore Care Supply improves search, personalization, and auto-ship with Luminos Labs

NorthShore Care Supply boosts search and auto-ship with Luminos Labs

NorthShore Care Supply, a leading direct-to-consumer brand for incontinence supplies, had outgrown its Magento eCommerce platform and needed to improve its customer experience and scalability for future growth. They selected Luminos Labs as a partner to help re-platform their digital commerce experience.

Luminos Labs implemented a new solution on the Optimizely platform, which included improved search with Optimizely Find, visitor tracking, personalized product recommendations, and a highly enhanced custom auto-ship feature for managing subscriptions. The new website provided more features than initially expected, allowing NorthShore to scale its operations and deliver a compelling new digital commerce experience that provides peace of mind for its customers.

NorthShore Care Supply