Case Study: Avianca Airlines achieves 90% time savings on contract review and reduced legal costs with Luminance

Avianca Airlines - Customer Case Study

Avianca Airlines, Colombia’s flagbearer carrier servicing destinations across Latin America and worldwide, faced a fragmented contract landscape of nearly 10,000 agreements stored across emails and document repositories. When COVID-19 required a rapid review of 1,000 contracts to identify clauses such as Termination, Assignment, Confidentiality and Indemnification, the 20-person in‑house legal team needed a remote, collaborative solution — so they turned to Luminance’s AI-augmented contract review.

Luminance deployed a secure cloud solution that had Avianca up and running within a day and the team productive after a 30‑minute orientation; its supervised and unsupervised machine learning instantly surfaced key clauses, handled multilingual documents, and compared agreements against model clauses with red- and green-lining. The result: a 1,000‑document review completed in three hours (about 90% time savings versus a month manually), reduced outside counsel spend, seamless multi‑language review, and faster access to contract insights across the organisation thanks to Luminance.

Avianca Airlines

Daniel Felipe Morales Martinez

Former Contract Manager