Case Study: NG Bailey strengthens leadership capability with Lumina Learning

NG Bailey boosts performance review completion by 15% with Lumina Learning

NG Bailey, the UK's largest independent engineering and construction firm, faced a challenge common in its sector: promoting technically skilled staff into management roles who then lacked essential people leadership skills. This gap resulted in ineffective communication and a reluctance to handle difficult performance conversations. To address this, the company partnered with vendor Lumina Learning to introduce a new leadership development initiative.

Lumina Learning's solution was the creation of the LEAP (Leadership, Engagement And Performance) programme, which utilized the Lumina Spark psychometric tool. The programme combined workshops, e-learning, and role-playing to build a common leadership language and boost managers' confidence. The results for Lumina Learning's intervention were significant: over 600 managers were trained in the first year, leading to a 15% increase in performance review completion rates, a 24% rise in leaders' confidence for giving feedback, and more effective management of team conduct and wellbeing.

NG Bailey