Case Study: Redwood Credit Union achieves nationally ranked digital banking with Lumin Digital

Redwood Credit Union delivers 95% retention with Lumin Digital

Redwood Credit Union (RCU) faced the challenge of outgrowing its legacy digital banking platform as member demand exploded, with monthly logins increasing from 62,000 to nearly 3 million. Their member-centric vision required a high-performance, stable system that could unify consumer and business accounts and support rapid innovation, which their existing solution could not provide. This led them to seek a new partner, ultimately selecting Lumin Digital for its digital banking platform.

By implementing Lumin Digital's solution, RCU gained a modern, scalable platform with weekly release cycles and extensive customization capabilities via an SDK and APIs. The results were transformative: RCU achieved a #1 national ranking for online banking, a top 5 ranking for mobile banking, a 95% member retention rate, and an 85+ Net Promoter Score. The partnership with Lumin Digital enabled RCU to deliver 150 enhancements in two years, fulfilling their goal of providing a highly relevant and seamless digital experience for their members.

Redwood Credit Union