Case Study: Los Angeles Federal Credit Union achieves mobile-first digital engagement with Lumin Digital

Los Angeles Federal Credit Union drives 88% mobile digital sessions with Lumin Digital

Los Angeles Federal Credit Union (LAFCU) was contending with a fragmented digital experience from its legacy platform, which offered different features across desktop and mobile and required costly dual-system maintenance. Facing pressure from big banks and fintechs, LAFCU needed a modern, mobile-first digital banking platform to meet rising member expectations for seamless, 24/7 service. They partnered with Lumin Digital to implement its digital banking solution.

Lumin Digital provided a forward-thinking platform and a collaborative partnership model, leading to a successful and minimally disruptive rollout. The solution delivered measurable results, including 88% of digital sessions now occurring on mobile and over 8,000 secure in-app messages handled per year. LAFCU's member satisfaction scores skyrocketed, allowing the credit union to effectively compete with larger institutions by leveraging Lumin Digital's expertise.

Los Angeles Federal Credit Union