Case Study: Langley Federal Credit Union boosts member satisfaction and digital banking primacy with Lumin Digital

Langley Federal Credit Union boosts app ratings to 4.9 stars with Lumin Digital

Langley Federal Credit Union, a credit union with over 395,000 members, faced significant challenges with its outdated digital banking platform. The system suffered from frequent outages, security vulnerabilities, and a lack of advanced features, which led to low member satisfaction and app store ratings below 4 stars. To address these issues, Langley partnered with vendor Lumin Digital to implement its cloud-native digital banking platform.

By moving to Lumin Digital's platform, Langley gained a highly reliable system with 99.999% uptime and advanced capabilities like an SDK for building custom tools. The solution enabled new features such as personalized checking products and a savings round-up program. As a result, member satisfaction soared, with app store ratings jumping to 4.9 stars, and nearly 200,000 members now actively use the digital banking platform each month.

Langley Federal Credit Union