Case Study: Ascend Federal Credit Union transforms digital member experience with Lumin Digital

Ascend Federal Credit Union boosts active digital users 11% with Lumin Digital

Ascend Federal Credit Union, serving over 260,000 members, faced the challenge of its legacy digital banking platform failing to meet modern member expectations. The platform was cumbersome, had slow release cycles, and lacked robust security tools, which made it difficult to compete with the frictionless experiences offered by big banks and fintechs. To reinvent its digital member experience, Ascend selected Lumin Digital as its new platform provider.

The solution implemented by Lumin Digital was a modern, mobile-first platform that offered a seamless user experience, enhanced security, and greater administrative control. The implementation was smooth and empowered both staff and members. The results were significant, including an 11% growth in active digital users and the fact that 75% of all members now use mobile-only banking. Lumin Digital provided a truly collaborative partnership, enabling Ascend to accelerate innovation and improve member service.

Ascend Federal Credit Union