Case Study: Metaphor eliminates customer-reported incidents with Lumigo

Metaphor eliminates customer-reported incidents with Lumigo and resolves issues up to 80% faster

Metaphor, an early-stage startup providing a data catalog SaaS service, faced significant challenges in monitoring their multi-account AWS environment. Their lack of visibility meant customers were often the first to report issues, forcing engineers to manually dig through AWS CloudWatch logs. They needed a solution to aggregate information and provide better observability to complement their existing setup.

By implementing the Lumigo observability platform, Metaphor gained comprehensive monitoring for AWS Lambda and Amazon ECS. Lumigo provided a single view across all accounts, real-time trace and log correlation, and programmatic alerting. This solution empowered Metaphor's engineers, drastically reducing their dependency on raw logs and almost entirely eliminating customer-reported incidents by allowing them to identify and fix issues proactively.

Metaphor