Case Study: Jepto transforms incident response with Lumigo Copilot

Jepto cuts incident response from 3–5 minutes to under 20 seconds with Lumigo

Jepto, a MarTech startup, faced significant challenges in troubleshooting its complex, serverless-first infrastructure, which utilized thousands of Lambda functions and over 40 AWS services. This distributed architecture made identifying the root cause of issues slow and difficult for their small team. As they evolved into a hybrid environment with Kubernetes, they needed an observability solution that could provide comprehensive visibility, leading them to the vendor Lumigo.

Lumigo provided end-to-end visibility and implemented its Copilot tool, which transformed Jepto's incident response. The solution delivered clear explanations and actionable fix plans directly into Slack, slashing troubleshooting time from minutes to seconds. For Jepto, this resulted in hours saved weekly, democratized problem-solving across junior and senior developers, improved customer experience, and ensured operational scalability as the company grew.

Jepto