Case Study: Dalma reduces troubleshooting time by 90% with Lumigo Copilot

Dalma cuts debugging time by 90% with Lumigo

Dalma, a Series-B pet insurance startup in France, needed to maintain its promise of rapid service in a complex, serverless AWS environment. The challenge was to quickly troubleshoot issues within their thousands of microservices to uphold their strict 48-hour SLA for customer reimbursements. They turned to the vendor Lumigo and its observability platform for a solution.

Lumigo implemented its AI-powered Lumigo Copilot, which automatically analyzes logs and traces to diagnose the root cause of issues. The tool provides actionable insights and fix recommendations, seamlessly integrating directly into Dalma's Slack workflow. As a result, Lumigo helped Dalma reduce its average debugging time by 90%, from 20 minutes per issue down to just 2 minutes. This dramatic increase in efficiency allows the engineering team to resolve problems faster and focus more on innovation.

Dalma