Case Study: Comic Relief ensures flawless donation processing with Lumigo Copilot

Comic Relief cuts donation issue diagnosis from 30 minutes to seconds with Lumigo

Comic Relief, a major UK charity, faced the critical challenge of ensuring their AWS serverless donation platform operated flawlessly during their high-profile Red Nose Day telethon, where millions of donations are processed in a single night. They needed an observability solution that could provide real-time insights during extreme traffic spikes to prevent any downtime or lost donations. To meet this challenge, they turned to the vendor Lumigo.

Lumigo provided its observability platform, including the AI-powered Lumigo Copilot, which delivered real-time tracing and streamlined issue resolution. The solution enabled the engineering team to identify and fix problems in seconds instead of minutes, achieving zero downtime on their most important night. Lumigo's tools also accelerated onboarding for new developers and bridged the gap between technical and non-technical staff, empowering the entire team to maintain a resilient platform.

Comic Relief