Case Study: Water Services Company engages customers on future plans with Lumi

Water Services Company engages 50-80 customers in forums with Lumi

Lumi provided technology to support Woolcott, a research agency, in running a customer engagement forum for a water services company. The challenge was to facilitate in-depth public consultations to help the utility balance needed infrastructure investment with minimizing customer price increases, requiring a method to gather and display real-time feedback from dozens of participants.

The solution involved equipping all forum participants with Lumi's Connector keypads, allowing instant voting and engagement during presentations. This enabled live polling, quick adjustments to questions, and clear graphical display of results. Through Lumi, the forum achieved full participant engagement, allowing customers to express informed views and directly influence the company's future plans.