Case Study: The Co-op improves AGM voting and member participation with Lumi

Lumi helps The Co-op usher in a new era of governance

The Co-op, the UK’s largest consumer co-op, needed a way to manage a major change in governance after moving to “one member, one vote.” With more than two million members eligible to vote at its 2015 AGM, it required a digital voting solution that could handle a complex system involving different societies, representatives and voting strengths.

Lumi provided on-site registration and on-site polling services, including IML Connectors and smartcard-based voting, along with new software to support The Co-op’s procedures. The 2015 AGM ran smoothly with instant access to voting data, and The Co-op asked Lumi to deliver a similar solution for its 2016 AGM before entering a long-term partnership focused on increasing member participation.

The Co-op

Simon Plunkett

Democratic Project Manager