Case Study: Familie Wiesner Gastronomie improves guest experience and audit efficiency with Lumiform

Lumiform as Customer Journey Software in Gastronomy

Familie Wiesner Gastronomie, a Swiss operator of 36 diverse restaurants, faced the challenge of maintaining consistent high quality and service standards across all its locations. To perfect the guest experience and ensure adherence to its various concepts, the company needed a robust tool for auditing and mapping the customer journey.

Using the Lumiform platform as its customer journey software, the company digitized its audit processes. Area managers use the app to conduct thorough, step-by-step inspections, utilizing features like photo documentation to provide clear evidence. Lumiform helped Familie Wiesner Gastronomie achieve 75% higher precision in evaluating the guest experience and reduce the time spent on documentation by 50%, significantly boosting audit efficiency and process optimization.

Familie Wiesner Gastronomie

Lucas Stauffer

Head of Area Manager