Case Study: kaisin. improves quality assurance and response times with Lumiform

Live monitoring in the hospitality industry Quality assurance goes digital

kaisin., a dynamic hospitality company specializing in healthy bowls, faced challenges with manual, paper-based quality assurance as it expanded. Handling hygiene documentation and cleaning lists across eleven locations was slow and administratively burdensome, making it difficult to quickly respond to issues. They sought a digital solution and chose the Lumiform platform.

Using Lumiform, kaisin. digitized its checklists for cleaning, temperature checks, and goods receipt. The solution provided real-time monitoring of critical control points and customizable forms. This allowed kaisin. to save two hours of administrative work daily, achieve a 10-minute faster response to issues, and implement measures 30% faster. Lumiform's user-friendly interface also significantly streamlined the onboarding process for new employees.

kaisin.

Manuel Suppiger

Quality and Process Manager