Case Study: Accolade improves call quality and cuts costs with Lumen SD-WAN

Helping a health benefits solutions provider boost efficiency with SD-WAN

Accolade, a personalized health and benefits solution provider for employers, needed to support a fully remote workforce while securely accessing cloud-based data and applications and handling large volumes of real-time traffic. The company turned to Lumen for connectivity and network support, including Lumen Dedicated Internet Access and Lumen SD-WAN with Versa Networks.

Lumen implemented a network solution built on Dedicated Internet Access and SD-WAN to route real-time voice, video, scheduling, and AI-driven data more efficiently across Accolade’s distributed locations. With Lumen Managed Solutions and end-to-end programming, Accolade saw improved call quality and reliability, higher customer satisfaction, and a 40% monthly cost reduction versus its previous solution.

Accolade

Erik Berta

Network Architect and Principal Cloud Engineer