Case Study: IBEX achieves near-real-time forecast writebacks with Lumel

Witness Ibex's shift from Excel forecasting to real-time data feedback, optimizing operations and fostering a data-driven culture

Lumel assisted IBEX, a large US-based customer engagement technology solutions provider with over 23,000 employees. The company's challenge was a manual, Excel-based process for capturing business forecasts from multiple users. IBEX urgently needed to automate this workflow to enable near-real-time data writebacks.

Lumel's solution delivered an automated data input and forecasting system featuring various input field types, recordkeeping, and reporting. The key feature was a data writeback mechanism to approximately 38,000 writebacks with a peak output of one writeback every minute, fully automating their critical forecasting process.

IBEX