Case Study: Schnucks boosts employee engagement and communications with LumApps

Schnucks - Customer Case Study

Schnucks, an 81-year-old family-owned supermarket chain with over 14,000 employees, faced a significant internal communications challenge. A large portion of their workforce, primarily in stores, did not have easy access to a computer and was often disconnected from company news and updates, leading to a lack of engagement and a fragmented sense of community. To address this, they turned to the intranet platform from LumApps.

The LumApps intranet, named Schnucks Connection, became the central hub for communication, ensuring all teammates could access news and resources from any device. Key features included a streamlined newsletter tool, spaces for employee-submitted "spotlight" stories, and dedicated areas for Diversity, Equity, and Inclusion initiatives. The platform proved especially critical during the COVID-19 pandemic, serving as the single source of truth for vital safety information. As a result, LumApps drastically improved company-wide communication, increased engagement by celebrating employee milestones, and fostered a greater sense of belonging and connection among all teammates.

Schnucks

Sarah Watson

Digital Communications Lead