Case Study: Hulpverleningszone Waasland achieves unified communications and 80% active users with LumApps

HVZ Gives a Voice to all its Firefighters

Hulpverleningszone Waasland (HVZ) is the umbrella organisation for nine fire and ambulance stations across seven Belgian municipalities, with over 550 professional and volunteer staff protecting more than 219,000 residents. HVZ struggled with a SharePoint intranet that lacked analytics, a searchable “Who is Who,” easy contribution workflows, and mobile access, leaving documents scattered and frontline staff disconnected—so they turned to LumApps’ digital workplace/intranet platform to meet their mobile-first, one-stop-shop and engagement goals.

LumApps implemented a centralized, Microsoft O365‑integrated intranet with Single Sign‑On, role-based access, personalized regional/local news, and a mobile app, managed autonomously by HVZ’s communications team (with Devoteam G Cloud support). As a result, LumApps helped break down silos: 80% active users, a sixfold increase in monthly content posts (about 35 new pieces/month), and a 10 percentage‑point rise in monthly content consultation, with measurable engagement and easier access to apps and information.

Hulpverleningszone Waasland

Jolien Van Damme

Communication Manager