Case Study: Palo Alto Networks unifies communication and knowledge for 10,000+ employees with LumApps

How Palo Alto Networks is Shaping the Future of Work

Palo Alto Networks, a global cybersecurity leader with more than 10,000 employees across 40 locations, faced significant limits in communication and knowledge sharing on their previous platform, Jive—problems that intensified at the start of the COVID‑19 pandemic. They chose LumApps and launched a branded LumApps intranet called The Loop in spring 2020 to stabilize communications and create a single source of truth.

Working with LumApps, Palo Alto Networks migrated over 53,000 pages of content and launched The Loop in under two months, customizing the platform for 40 offices, integrating with tools like Slack, and implementing a data‑driven engagement plan; as a result, The Loop became the single point of entry for 10,000+ employees, stabilized real‑time information sharing during the pandemic, and now supports initiatives like FLEXWORK (HR portals, learning, employee highlights) and company‑wide events.

Palo Alto Networks

Suchi Annasami

Director of Product and Digital Collaborations